Frequently Asked Questions
What is your return policy?
Due to the nature of scent preferences, we do not accept product returns, except when a defect or damage is present.
Click here for our complete return policy and instructions.
Do you offer product samples?
We are currently in the process of creating a product that will allow you to purchase samples of each of our incense varieties prior to committing to a full box of any one kind.
Is Flora Botanical Incense safe for pets?
While our incense is made from whole aromatic plant materials with no added chemicals or fragrance, the combustion process produces chemicals not matter what is burned. The effects of incense smoke on pets and their unique systems has not been extensively studied. Therefore we make no claims about the safety of our products for use around pets.
When will you be adding new scents?
We always have new products in the works. But as a small business, it sometimes takes longer than we would like to get them to market. That said, we love hearing from customers and are always open to hearing your suggestions and ideas.